Privacy Policy

At Ascend, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).

By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. What Personal Information Do We Collect?

We may collect personal information from you in various ways, including when you:

Place an order: This includes your name, shipping address, billing address, email address, phone number, and payment details (though payment information is usually processed securely by third-party payment gateways and not stored by us directly).
When you create an account: Your name, email address, and chosen password.
When you sign up for our newsletter: Your email address.
When you contact us: Any information you provide when you send us inquiries, feedback, or support requests.
When you browse our website: Information collected through cookies and analytics tools, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of website visits. This information is typically aggregated and anonymized.

2. How Do We Collect Personal Information?

We collect personal information directly from you when you provide it to us (e.g., when you make a purchase or create an account). We may also collect information automatically as you interact with our website through technologies like cookies.

3. Why Do We Collect Personal Information (Purpose of Collection)?

We collect your personal information for the following primary purposes:

To process and fulfill your orders, including shipping products to you and providing order updates.
To manage your account and provide you with a personalized shopping experience.
To communicate with you regarding your orders, inquiries, or promotions (if you've opted in).
To improve our website, products, and services, by understanding how our customers use our site.
To comply with our legal obligations and resolve any disputes.
For marketing and promotional purposes, such as sending newsletters or special offers, where you have given your consent.

4. How Do We Use and Disclose Personal Information?

We will only use and disclose your personal information for the purposes for which it was collected, or for directly related purposes that you would reasonably expect.

We may disclose your personal information to:

Third-party service providers: Such as shipping companies to deliver your orders, payment processors to process transactions, and marketing platforms for email communications. These providers are only given the information they need to perform their specific services and are required to protect your information.
Legal and regulatory authorities: Where required by law, court order, or to protect our rights, property, or safety.
Successors in business: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Quality and Security

We take reasonable steps to ensure that the personal information we collect is accurate, complete, and up to date. We also implement reasonable security measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you. You also have the right to request that we correct any information that is inaccurate, incomplete, or out-of-date.

To access or correct your personal information, please contact us at ascendthinking@gmail.com

We will respond to your request within a reasonable timeframe.

7. Marketing Communications

If you have subscribed to our marketing communications, you can opt-out at any time by following the unsubscribe link provided in the email or by contacting us directly.

8. Cookies

Our website uses "cookies" to enhance your Browse experience. Cookies are small data files placed on your device. They help us remember your preferences, understand how you use our site, and improve our services. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

ascendthinking@gmail.com